Troubleshooting

Devices & Accessories

• Why does the phone get hotter when GameBoost mode is on?
• Is the #Black Shark device waterproof?
• Is the LED Strip Android Notification API compatible?
• How do I clean and maintain my device?
• My device experiences random reboots
• My phone gets hot while gaming or watching videos for long periods of time. Is this normal?

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Power & Battery

• I'm experiencing a charging issue.
• I've noticed that my battery drains rather quickly. What should I do?
• Device cannot power on

Software & Apps

• What languages are provided in the phone?

Charging

• Can I use any QC 3.0 charger?
• How do I care for my charger? What safety precautions should I take?

Sound

• People cannot hear me during calls

Connectivity & Signal

• Can I use Black Shark 1 Gaming Phone in X country and/or on Y network?
• I'm getting a weak network signal or no signal.

Buttons faulty

• My fingerprint scanner isn't working.

Calling & Network issue

• No signal/network issue
• People cannot hear me during calls

System problem

• How to catch log ?
• I'm experiencing a bootloop issue.
• Unexpected Restarts
• How can I back up my data?
• How can I perform a factory reset?
• Reboot Issue

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Sensor solution

• GPS Issue
• Light Sensor Related Issue
• Adaptive brightness isn't functioning properly.

Display & Screen solution

• Screen is blank or black
• Display Abnormal
• Touchscreen Not Working