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  1. Black Shark
  2. Troubleshooting

Troubleshooting

Devices & Accessories

  • Why does the phone get hotter when GameBoost mode is on?
  • Is the #Black Shark device waterproof?
  • Is the LED Strip Android Notification API compatible?
  • How do I clean and maintain my device?
  • My device experiences random reboots
  • My phone gets hot while gaming or watching videos for long periods of time. Is this normal?
See all 7 articles

Power & Battery

  • I'm experiencing a charging issue.
  • I've noticed that my battery drains rather quickly. What should I do?
  • Device cannot power on

Software & Apps

  • What languages are provided in the phone?

Charging

  • Can I use any QC 3.0 charger?
  • How do I care for my charger? What safety precautions should I take?

Sound

  • People cannot hear me during calls

Connectivity & Signal

  • Can I use Black Shark 1 Gaming Phone in X country and/or on Y network?
  • I'm getting a weak network signal or no signal.

Buttons faulty

  • My fingerprint scanner isn't working.

Calling & Network issue

  • No signal/network issue
  • People cannot hear me during calls

System problem

  • How to catch log ?
  • I'm experiencing a bootloop issue.
  • Unexpected Restarts
  • How can I back up my data?
  • How can I perform a factory reset?
  • Reboot Issue
See all 7 articles

Sensor solution

  • GPS Issue
  • Light Sensor Related Issue
  • Adaptive brightness isn't functioning properly.

Display & Screen solution

  • Screen is blank or black
  • Display Abnormal
  • Touchscreen Not Working
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