Shopping FAQ
Payment
- What happens if I'm charged twice?
- When will I be charged for my pre-order?
- How can I obtain a receipt or invoice?
- What do I do when my online transaction fails?
- What is a CVV number and where can I find it?
- How come my credit card payment isn't going through?
Shipping
- When will my pre-order ship?
- What is the difference between Priority shipping service and Standard shipping service?
- Can I redirect my order to a different address if my order has already shipped?
- What should I do if my parcel was been returned to the warehouse?
- What should I verify before I sign for the parcel?
- What should I do if my tracking has not been updated for an extended period of time?
Order
- Why couldn’t I use my address when placing an order?
- When I click “Add To Cart”, the site shows an error. What can I do?
- Why does the item disappear in my cart when I am about to check out?
- How is stock reserved?
- Why couldn’t I use my address when placing an order?
- What should I do if I received wrong or missing merchandise?