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  2. Shopping FAQ

Shopping FAQ

Payment

  • What happens if I'm charged twice?
  • When will I be charged for my pre-order?
  • How can I obtain a receipt or invoice?
  • What do I do when my online transaction fails?
  • What is a CVV number and where can I find it?
  • How come my credit card payment isn't going through?
See all 10 articles

Shipping

  • When will my pre-order ship?
  • What is the difference between Priority shipping service and Standard shipping service?
  • Can I redirect my order to a different address if my order has already shipped?
  • What should I do if my parcel was been returned to the warehouse?
  • What should I verify before I sign for the parcel?
  • What should I do if my tracking has not been updated for an extended period of time?
See all 16 articles

Order

  • Why couldn’t I use my address when placing an order?
  • When I click “Add To Cart”, the site shows an error. What can I do?
  • Why does the item disappear in my cart when I am about to check out?
  • How is stock reserved?
  • Why couldn’t I use my address when placing an order?
  • What should I do if I received wrong or missing merchandise?
See all 10 articles
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