# Rebellion: If you feel that your parcel is lost or missing, please contact global.support@blackshark. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.
Articles in this section
- When will my pre-order ship?
- What is the difference between Priority shipping service and Standard shipping service?
- Can I redirect my order to a different address if my order has already shipped?
- What should I do if my parcel was been returned to the warehouse?
- What should I verify before I sign for the parcel?
- What should I do if my tracking has not been updated for an extended period of time?
- What should I do if my parcel was damaged upon delivery?
- How do I track my order?
- Where will the order be shipped from?
- When will I receive my order?