What is the warranty policy for the Black Shark devices?

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7 comments

  • abdullah

    I have black shark when I use it it's become too hotter and it's battery get too quickly low what's the problem is this ? Daily there is problem with me

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  • beerker

    I am not comfortable with a dealer in Thailand.
    MAC Modern Distribution.
    I want to claim Black Shark 2 swollen battery causes the display to bend.(Warranty 1 year)
    Use under 9 month.
    MAC Modern Distribution. They told me that
    Black Shark Company does not guarantee hardware in all cases.
    Could you please answer my question.
    Beerker5131@gmail.com

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  • duncanraskin

    Don't buy black shark! they are a bunch of cheapskates! my phone litteraly fell apart after barely a year! I took good care of it kept it in the case they gave with it. and my screen just came lose and now they are hiding behind their policy's while it's they who send me this faulty device! I'm sueing them and I advice everyone with a shitty phone from them to do the same. they don't care about their customers once they got your money!

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  • redlagazon_08

    I tottaly agree. I feel like I was scam. my Black shark 2 pro wasn't even a year and it's already not working!, it's too difficult to find a place where they can repair it.

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  • georgemirus

    Customer service is a joke. My phone's screen cracked from a hip height fall while it was in the case the company provided. Every email response took days. I was finally told the repair wasn't covered, and the instructions given to me were to ship my phone to China for a possible out of warranty repair where they wouldn't give a price quote until they had the phone and if the price was too high I'd have to pay for return shipping. Potentially costing a lot of money for absolutely nothing. I wish I never bought this fragile phone!
    I can see why the company doesn't let buyers review the product on their website. I'll never buy from this company again, and I'll be informing everyone I can not to as well.

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  • ovilewade9

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  • hkhan1989

    Customer service is non-existent.

    Kept my phone (BlackShark 2) in good condition and the power button just stopped working. Sent it to BlackShark for repair and it came back with the camera not working - BlackShark have admitted their engineers messed up and need to repair it again.

    They have yet to collect my phone for the second repair attempt.

    The phone developed a fault on Aug 20th - it is now October 13th with no repair in sight!

    I will be taking legal action. 

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