# Rebellion: What is the warranty policy for the #Black Shark Devices?
#Black Shark phones purchased on global.blackshark.com / eu.blackshark.com / uk.blackshark.com come with a 2-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of your product, and photographic evidence of the product’s defects to #Black Shark Customer Service at https://global.blackshark.support / eu.blackshark.com.support / uk.blackshark.com.support.
#Black Shark may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new #Black Shark product.
Comments
4 comments
I have black shark when I use it it's become too hotter and it's battery get too quickly low what's the problem is this ? Daily there is problem with me
I am not comfortable with a dealer in Thailand.
MAC Modern Distribution.
I want to claim Black Shark 2 swollen battery causes the display to bend.(Warranty 1 year)
Use under 9 month.
MAC Modern Distribution. They told me that
Black Shark Company does not guarantee hardware in all cases.
Could you please answer my question.
Beerker5131@gmail.com
Don't buy black shark! they are a bunch of cheapskates! my phone litteraly fell apart after barely a year! I took good care of it kept it in the case they gave with it. and my screen just came lose and now they are hiding behind their policy's while it's they who send me this faulty device! I'm sueing them and I advice everyone with a shitty phone from them to do the same. they don't care about their customers once they got your money!
I tottaly agree. I feel like I was scam. my Black shark 2 pro wasn't even a year and it's already not working!, it's too difficult to find a place where they can repair it.
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