If I return my device, when will I receive my refund?

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7 comments

  • franckehr3

    Update:

    Black Shark told me 2 weeks ago, that they will refund me in the "next few business days". As of today, I have not receive my refund (I paid via Paypal so a transfer should be faster than on a bank account).

    It has been 6 weeks I returned my Black Shark 2. 

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  • jane999

    fantastic

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  • franckehr3

    Sounds great but it has been 2 weeks since I returned my device and nothing happens yet. No refund via Paypal, no update about the phone status. I'm not even sure to get back the phone if the return is refused for any reasons or to get any response at all at this point.

    It is depressing. Have any of you people encountered such a nightmare experience with the Black Shark's after-sales service?

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  • jane999

    so good

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  • franckehr3

    Update:

    Black Shark told me 2 weeks ago, that they will refund me in the "next few business days". As of today, I have still not receive my refund (I paid via Paypal so a transfer should be faster than on a bank account).

    It has been 6 weeks I returned my Black Shark 2. 

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  • duncanraskin

    Don't buy black shark! they are a bunch of cheapskates! my phone litteraly fell apart after barely a year! I took good care of it kept it in the case they gave with it. and my screen just came lose and now they are hiding behind their policy's while it's they who send me this faulty device! I'm sueing them and I advice everyone with a shitty phone from them to do the same. they don't care about their customers once they got your money!

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  • Ocrasovlop

    i ask for a return and noone give me the instruction to do this

    why???

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