# Rebellion: 1) Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.
2) Try pressing firmly and if that doesn’t work, try pressing very lightly. If the scanner still doesn’t work, please try restarting your device.
3) Make sure your device is up to date, delete all the fingerprints and register them again.
Comments
5 comments
Help my finger print don't work in my phone
Try factory reset do note your data will be wipe.
Settings fingerprint is gone from settings..fingerprint no available
Same problem here, but the factory reset did nothing. The fingerprint hardware still missing, and the fingerprint sensor is very hot constantly
My fingerprint scanner isn't working and i don't see scanner menu in the settings
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