# Rebellion: 1) Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.
2) Try pressing firmly and if that doesn’t work, try pressing very lightly. If the scanner still doesn’t work, please try restarting your device.
3) Make sure your device is up to date, delete all the fingerprints and register them again.
Comments
8 comments
My fingerprint scanner isn't working and i don't see scanner menu in the settings
Help my finger print don't work in my phone
Try factory reset do note your data will be wipe.
Same problem here, but the factory reset did nothing. The fingerprint hardware still missing, and the fingerprint sensor is very hot constantly
Settings fingerprint is gone from settings..fingerprint no available
MY HOME BUTTON AND FINGER SCANNER DID NOT WORK AFTER THE PREVIOUS UPDATE.
https://help.blackshark.com/hc/en-us/articles/360012491053/comments/360002263434 SAME PROBLEM!
Don't buy black shark! they are a bunch of cheapskates! my phone litteraly fell apart after barely a year! I took good care of it kept it in the case they gave with it. and my screen just came lose and now they are hiding behind their policy's while it's they who send me this faulty device! I'm sueing them and I advice everyone with a shitty phone from them to do the same. they don't care about their customers once they got your money!
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