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My fingerprint scanner isn't working.

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# Rebellion: 1) Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.
 
2) Try pressing firmly and if that doesn’t work, try pressing very lightly. If the scanner still doesn’t work, please try restarting your device.
 
3) Make sure your device is up to date, delete all the fingerprints and register them again.

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7 comments

Date Votes
  • Andrew Impersky

    My fingerprint scanner isn't working and i don't see scanner menu in the settings

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  • yanto_hari94

    Help my finger print don't work in my phone

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  • black5hark

    Try factory reset do note your data will be wipe.

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  • justforyou

    Same problem here, but the factory reset did nothing. The fingerprint hardware still missing, and the fingerprint sensor is very hot constantly

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  • rock_cydan

    Settings fingerprint is gone from settings..fingerprint no available

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  • christian_bongat

    MY HOME BUTTON AND FINGER SCANNER DID NOT WORK AFTER THE PREVIOUS UPDATE.

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  • christian_bongat

    https://help.blackshark.com/hc/en-us/articles/360012491053/comments/360002263434 SAME PROBLEM!

     

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