# Rebellion: You may contact our customer service via global.support@blackshark to cancel your order. Once your order has been processed and shipped, cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received the returned parcel.
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3 comments
I've been waiting for a response to cancel my order after ordering what I thought was the black shark 3 pro. Still waiting for a response. I'm hoping I get a response and the help I need before the item gets shipped (before it's too late to cancel).
Goodluck I been waiting 2 weeks for replys to messages about veracious things luckly I have not order yet I now lose faith for further support if i was to get an device from and this you would think that being the official store that they would be a lot faster
Don't buy black shark! they are a bunch of cheapskates! my phone litteraly fell apart after barely a year! I took good care of it kept it in the case they gave with it. and my screen just came lose and now they are hiding behind their policy's while it's they who send me this faulty device! I'm sueing them and I advice everyone with a shitty phone from them to do the same. they don't care about their customers once they got your money!
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