# Rebellion: First, confirm whether the issue is related to a specific application. If you are experiencing problems with a single app, uninstall and reinstall that app.
Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a factory reset.
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I have done this procedure and continue to restart by presenting an error message with written in Chinese, once restarted ...
i have done to do the step..but the problem still have and repeat..any another solution for the problem???
Mines also does this!!!!! These things cost a LOT of money!!! Fix it please. The only thing I can say it that for some reason, the problem had yet to occur as I play a game. Only doing normal stuff like YouTube, Instagram, Facebook, even during phone calls!!!
Mines also does this!!!!! These things cost a LOT of money!!! Fix it please. The only thing I can say it that for some reason, the problem had yet to occur as I play a game. Only doing normal stuff like YouTube, Instagram, Facebook, even during phone calls!!!
Try factory reset
I did, and it was by still doing it, it did however stop when I turned off the fingerprint reader.
That may be where your problem lies
I stopped using the fingerprint reader and that works for me
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