# Rebellion: While this is not normal behavior, here are some things you can try. First, power-cycle the device by holding the power button for 20 seconds, 5 times. Attempt to start the phone by holding down the power button and the volume-down button at the same time. This will start recovery mode where you can perform a factory reset. If this does not solve your problem, please follow these steps:
1) Let your phone rest for 12 hours (do not charge);
2) Charge with the official charger and cable for 6 hours;
3) After 6 hours, disconnect then reconnect your phone to the charger. A low battery screen should appear;
4) Do not attempt to boot. Allow it charge for 1 more hour;
5) After 1 hour, your device should be ready to boot and power-on.
Comments
10 comments
Recently i got problem with my blackshark at first my device stuck on the logo it keep restarting...i try hard reset and its still the same..i already trying all the method you gave and its not working..now my device is completly shutdown it wont show any logo..can you help me what the source of this problem
same thing, my phone just turn off with 98% battery. Tried to power on, no luck. No indicator if its charging when i plugged in. tried to do the steps above seems not working. I don't want to have repairs since the phone is just 6 months old. please help if there is other way around this?
I'm facing the same issue with my phone recently. And due to the pandemic, I'm afraid to go to the stores to repair it. So, roadrunner email login can anyone suggest me the simple ideas on how to get repaired on home
Tried to power on, no luck. No indicator if its charging when i plugged in. tried to do the steps above seems not working. mcdvoice
Same here, Blackshark 2 pro. Suddenly froze while plying then turned off. Cannot turn it back on. Tried power + vokume up/down. No response. Hope someone would fine a solution for this problem. Thanks.
same problem with my device,the phone is dead and cant even boot it.and there is no response from the company. whoever is reading this be careful with this mobile selection. thank you
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My device suddenly froze and it's not turning on. I follwed these steps but still not working. Plese help if there is a way
Recientemente tuve un problema con mi blackshark al principio, mi dispositivo se atascó en el logotipo y sigue reiniciando ... intento restablecerlo por completo y sigue siendo el mismo ... ya estoy probando todo el método que diste y no funciona ... ahora mi dispositivo está completamente apagado, no mostrará ningún logotipo ... ¿me pueden ayudar cuál es la fuente de este problema?
my black shark 1 cannot open after playing pubg and freeze then shut down even i try hard reset factory mode connot fix and i try to charge not working how to fix pliss help
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