# Rebellion: There’s a few steps we can do first:
- Make sure the official charger and cable are working with another device if possible.
- Power cycle the device by holding the Power button for 20 seconds, repeat this 5 times.
- Attempt to start the phone by holding down the Power button along with the Volume down button to start recovery mode and performing a factory reset.
If these do not solve your problem, please follow the steps provided below:
1. Let your phone rest for 12 hours (do not charge)
2. Charge with the official charger and USB cable for 6 hours
3. After 6 hours disconnect then reconnect your device to the charger, a low battery screen should appear
4. Do not attempt to boot device, please allow the device to charge for 1 more hour.
5. After 1 hour, your device should be ready to boot and power on.
Comments
34 comments
у меня такая проблема после обновления стала можно его сделать?
Already tried, still same issue, handphone can’t turn ON.
saya juga mengalami masalah ,tidak bisa hidup mati total
Setelah Update android 10. Saya tidak bisa melakukan fast Charging lagi.
My phone freeze after play pubg and i try to reboot phone by long press power button but it won't turn on even i try to charge.I've tried all the method but it's not working pls help me skr-a0 china rom joyui11.
@jdkaneki20, i have same problem just now. Did you solve the problem?
I have the same problem as playing pubg then screen freeze and then unable to turn on the device again (no response, not charging even I plug in the charger, power button+volume down or volume up button for more than 10 seconds) it ended up I disassembly my black shark and try to disconnect the battery from the inside and see if it works again or not. However, my black shark 1 still not working at all even I tried the method I mentioned above.
oh shit, very similar problem. I will try to remove battery but since i read your post, i better to pending it. I have a small problem before this suck problem happened. My black shark 1, it won't to fast charging , i check with ampere meter shown very bad , not stable under 300mA, after that i play PuBg and big problem come.
Wait to hear for the best solution.
I replaced a brand new battery around February as the old one started to fatigue, but after I replaced the battery and got the new updates to android 10, the first issue I encountered was the battery maybe not able to charge and I been forced to restart the device to get the battery work as usual. And the screen freeze issue during gaming was only happened for the last two weeks before my black shark went dead last Saturday. I experienced a couple times of screen freeze during gaming...and everytime it freezes, I just force shut down by long pressing the power button, it still able to start again. However, until the third or fourth time (on the same day) I encountered the screen freeze issue during pubg, i tried to force shut down and it never turn on again and went dead like I mentioned earlier. I try to check with China black shark forum, some said it might be hard bricked, I might need an expert to wipe off the OEM OS and flash back the old OEM OS again to see if the issue solve. I kind of gave up on my black shark 1. I think I would NOT buy another gaming phone from black shark again.
also i have few time freeze screen issue while play Pubg, its was solve by switching shark mode or force shutdown.
Today i remember when i play pubg and my battery stil 38%, suddenly freeze screen and die. I agree with you, black shark is not belong to xiaomi, i have my old xiaomj redmi note and it still alive after 5 years used. But this Baby Shark , i used it for 2 years, many times knocked (freeze screen ,gamepad rocker movement fault) and maybe killed today. 😢
-rip to compete-
anyone already solve about this problem ?
anyone who has this problem solved? mine wont turn on anymore and it's not even a Year old!
helppppp. my phone dead too...suddenly hang and turn off. but cant turn on again. hayzzt.. pls help
Hi Black Shark Team,
I bought Black Shark 2 Last year. It started heating up a few times and now it became too hot that I couldn't take the cable out. And when it was out, the charging port was broken.
It is still in warranty. Please respond and resolve this issue. Thank you.
Order #BSUK1405
Regards
Zohaib
Customer service is non-existent.
Kept my phone (BlackShark 2) in good condition and the power button just stopped working. Sent it to BlackShark for repair and it came back with the camera not working - BlackShark have admitted their engineers messed up and need to repair it again.
They have yet to collect my phone for the second repair attempt.
The phone developed a fault on Aug 20th - it is now October 13th with no repair in sight!
I will be taking legal action.
Hi blackshark and reader this forum, Can you help for share fimeware blackshark 2. If have link, kindly share to me
alguien sabe como revivir el black shark 2 en modo edl
help may black shark1 cannot open after playing pubg and freeze even i try to hard reset factory mode connot open help me how to fix
read all the comment above and hear me, "DON'T BUY BLACKSHARK'' just wasting your money.
my phone is brand new and i used only for online shop and sometimes playing game, but few days ago my phone is dead when i used whatsapp. can't turning on, restart or charge, just dead and no solution for this problem everywhere i go.
This company should be know about this problem and took all their cell phones back for repairing. but they don't do that, we still see it everywhere and there are more and more problems that we can see on internet, and no solution from this company till now. this is shit and breaking customer rules. they do all this for profit and don't care about the customer.
You should have a press conference to apologize and compensate for the customer's loss,we wait for that.
who resolve this issue? same issue as mine. while i am charging my phone freezes then it turn off. i cant turn it on and either i charge my BS2 no indication that it is charging.
hello anyone resolve the issue mine did not turn on
first when I play mobile call of duty the screen suddenly freeze and then I try to restart the phone. When the phone is restart it show the logo with half issue I dont know what that mean, However its work ok for only 2 days then the phone screen is freezing again and the phone switch off so now its not work or start
please if anyone have the solation contact me in WhatsApp 00971508678788
sama aja tidak bisa, blacshark adalah produk gagal.1 taun pemakaian udah matott.
banyak kasur blackshark 1/2 yg matot.suku cadang tidak ada yg jual ,
I have the same problem as playing pubg then screen freeze and then unable to turn on the device again (no response, not charging even I plug in the charger, power button+volume down or volume up button for more than 10 seconds) it ended up I disassembly my black shark and try to disconnect the battery from the inside and see if it works again or not. However, my black shark 1 still not working at all even I tried the method I mentioned above.
Do something what we do
Which at that point I had a representative pick up after the vidmate call que was no longer accepting calls so they could close and go home.
Hi everyone...
I got the same problem with my phone (Black Shark 3), where trying the steps in this page, I don't had results... in my case, my phone had a black screen, where i could not do anything (including when i plug my phone to my charger), fortunately, i had my guarantee with my provider (in my case, Doto), and i got an interesting answer.
Today, i receive my phone back (and working again), and, i got the report, where explain the problem in this case is the memory in the phone (unafortunately, this report don't explain more details... And I dunno what refer with memory in specific, but I think this information can solve some questions here, where nobody answer the origin of the problem)
sorry for the bad english, and good luck to everyone who have this problem
I have the same problem, don't have my phone now. how long did it take for them to reply to your email? I've submitted a request on the 7th of May and still no answer...
Hi slygongas;
In my experience, the support is bad here, and they never reply the emails (as far as I know). I solved my problem calling my provider with my guarantee.
I wish you can recibe the support from here, but, if u don't have answer, call better with your providers (if you have guarantee, or search an expert in movile hardware)
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