# Rebellion: When the phone appears to freeze or hang, please follow the troubleshooting steps listed below:
- Freezing in Standby
If the device freezes and doesn't respond to the touch, please back up all data, clear the cache and flash to the latest OS version.
- Freezing in third-party Apps
Please check whether the issue occurs in a single third-party App or other third-party Apps as well.
1. If the issue occurs in one third-party App, please uninstall the responsible third-party App, clear your cache and check the latest update.
2. If the issue occurs with other third-party Apps, make sure the app is compatible with the latest Android version. Try uninstalling all responsible third-party Apps, clear the cache, back up all of your data and flash back to the latest official version of OS.
Freezing while loading Apps
Please back up all your data, clear the cache, uninstall the latest update(Enter into Setting--Apps--All to view), finally restore the factory settings or flash back to the official latest OS version.
If the steps above did not solve the issue, we recommend applying for after-sales service.
Comments
5 comments
the article mentions the flash for the last version, but no information on how to make this flash on the site
Will you unlock the black shark update or is it dead?
Will you unlock the black shark update or is it dead?
My device is fine playing games but it will suddenly jam or hang not just any games but all the games that this phone said is compatible.. what should I do?
Don't buy black shark! they are a bunch of cheapskates! my phone litteraly fell apart after barely a year! I took good care of it kept it in the case they gave with it. and my screen just came lose and now they are hiding behind their policy's while it's they who send me this faulty device! I'm sueing them and I advice everyone with a shitty phone from them to do the same. they don't care about their customers once they got your money!
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